Frequently Asked About Our Terms
No. When you close your account, any remaining balance is paid to your registered withdrawal method within 7 business days. We send a confirmation email with the payout amount and method. If you change your mind within 14 days, contact support and we can reopen it.
No. Our terms prohibit multiple accounts per person. If we detect duplicates, both are closed and balances are forfeited per our fraud clause. One verified identity means one account—this protects the integrity of gameplay for everyone.
It means our services are available to you only where Indonesian law and your local jurisdiction allow online gaming. If your location restricts our service, your account will be suspended. Eligibility depends on local law, so we recommend checking your local regulations.
We retain all transaction data, deposits, withdrawals and gameplay records for 7 years after account closure. This complies with Indonesian tax and financial regulations. After 7 years, records are securely deleted unless a legal hold is in place.
Yes. File a dispute within 30 days in Account > Disputes with your transaction ID and withdrawal method. We investigate with your bank or payment provider (DANA, OVO, GoPay or QRIS). Most cases resolve within 7 business days.
If you reported the compromise within 48 hours and followed our security steps (strong password, no sharing), we cover unauthorized transactions. If you shared credentials or failed to report promptly, liability is limited per our terms. Contact support immediately with evidence if this occurs.
Bet limits vary by game and are set in our lobby for each table or slot. Withdrawal limits depend on your account verification level and are shown in Account > Wallet > Limits. Both are there to protect your account and comply with payment regulations.
